HomeAdvisor is creepy

B and I are redoing our basement, one small project at a time. Our first task is to rip up the carpet and laminate, and do an acid stain of the concrete.  (That link will show a pretty picture of what acid stained concrete looks like, if you don’t know.)

I called a local hardwood business to ask if they do it. Yes, it was a stupid question. An advisor insisted I try. They did give me the number for a guy named Vern, but Vern doesn’t do it either. So I resorted to the internet, and all searches led to HomeAdvisor. I will not link them because they are sneaky.

I looked at their list of area concrete contractors and made some phone calls, but didn’t have a lot of luck. So I went ahead and filled out the “get me a quote” forms. Yes, I’m giving them my information, but hey-that’s the price of convenience, right?

I got a shortlist of businesses that offered this particular service. I chose the one with the best reviews, and it pulled up a page with their phone number. There was also a “request a quote” link, but I thought using it might require them to give HomeAdvisor a finder’s fee or something, so I called the number instead.

I followed a keypress menu (interesting, for a local business), and got a guy who asked what I wanted. He seemed to know a creepy amount of information, but maybe he was just intuitive. I explained the project with him. He said, “You’re trying to reach Localbusiness, correct? I can get you their phone number.”

“Who did I call?” I asked. He told me he was with HomeAdvisor. First time he said that. Not only was the number they had under the business name NOT the number for the business, it was a unique phone number that somehow linked him to the quote request forms I’d filled out. I Googled “How does HomeAdvisor make money,” and sure enough, they charge contractors for every “qualified lead.”

Clever. But creepy.

Comcast 2017

One of my least favorite things to do is call Comcast and try to negotiate and threaten my way into a lower bill. It’s an annual endeavor, and if you’re not doing it there are various guides out there. I’m actually surprised by how vague and unhelpful they tend to be; maybe one day I’ll make a better one.

Here’s a summary of my exploits to date:

2011 – Called, and got nowhere. Did an online chat, and got nowhere. Got condescended to about not getting what an introductory rate was. Finally got my bill cut in half “since I didn’t understand.”

2015 – Got cable again after a hiatus during which I was in a live-on position. Sweet introductory rate of $20/month, plus the modem rental I kept procrastinating on taking care of.

2016 – Called, got transferred to some special agent. Went back and forth for a long time. Finally quoted a Frontier FiOS deal that wasn’t even available in my area. The agent pretended to “trick” the system to get me a lower rate.

And that brings us to today. Today did not go well.

The guide I linked says to lead with a hard bluff. The words wouldn’t leave my mouth. My training is in compassionate communication, remember? I believe in having cards on the table, in working together, in getting walked all over by a world of non-hippies. I said, “My bill went up because a promotion ended. I either need to find another promotion or I guess cancel my service even though I don’t want to, because, uh, competitors have offers… that are… good….”

I told myself I would listen real hard for the agent’s name, and use it. My brain got in the way so I’ll call her Vonda. Vonda told me the best she could do was $44/month. That’s a $20 discount from the “normal” rate, but damn it it’s a $14 increase from my discounted rate and it’s a slippery slope from that to fascism. I pretended to be stupid and told her how the last agent tricked the system. Vonda put me on hold and told me that was really the best she could do.

I asked Vonda to go ahead and cancel my account, effective at the end of the billing period (because I’ve heard horror stories of Comcast agents terminating service immediately. And then probably driving to my house and murdering my cat). Vonda said “OK.” Telling her I was bluffing wasn’t really an option, so effective November 1 my account will be canceled.

My new plan is to call back, hopefully speak to someone else, and say something like, “Hey I canceled my account but I see that you have xyz promotional offer available, I’d be happy to continue if I can get that.” Maybe that will work?

All because there is no competition in this industry. They have secret illegal deals to stay out of each other’s territory or something. It’s infuriating.

I’ll keep you updated.

Belt tightening

Spoiler alert: We made it home.

I’m pretty aggressive about saving money, but I made the choice a while back to prioritize maxing out Roth IRA contributions rather than build an emergency fund. (I have a whole argument for why I did that.) Which means that car repair bill hurt. A lot.

We’re responding to that in two ways:

  1. All stop on spending money we don’t have to. No eating out, no stopping by gas stations for pop. It’s funny, because I generally have absolutely zero discipline. But now, inspired by a specific hardship, I have a new zealousness of frugality. I’m enjoying it.
  2. Making more money. I’ve started doing freelance transcription (audio to text) and video captioning online. The pay is not great-it’s flat, so if you put in the time to Google names and places to try to get the spelling correct, which of course I do, you start to flirt with the minimum wage line-but there’s something addicting about doing work that directly converts to pay. So far: $70. Goal: $1800. I want to erase that car repair.

I’m also wondering if I can sustain this excitement about it… if so, it might be interesting to pretend my salary doesn’t exist when it comes to discretionary spending, and make myself earn whatever I want to spend.

Downside: It’s after 4:00 AM.

 

On resiliance and flexibility in travel

Our Memorial Day weekend brought us to Virginia, with not-quite-last minute plans to see a Steel Wheels concert and spend time with some good friends we’ve moved away from (and who, in turn, moved even farther away).

The concert was held at the Blue Ridge Music Center, an outdoor venue, with a cautious eye on threatening weather. The opening band was a trio of strings-playing sisters, who certainly had talent but who were an interesting choice for the performance. Afterwards the Steel Wheels came on. I will not gush, but will say only this: I love their music, and I superlove-times-a-million their live shows, largely because of the sheer joy they so obviously have in performing.

From time to time, the performance was interrupted for announcements from a Parks Service employee concerning the weather. First, they had their eye on a storm front moving in our direction. Then, they announced that the storm would miss us, giving us only a little rain. Then, they announced that a new system had cropped up and was bearing down on us, and gave the band a 20 minute warning.

It did indeed start to rain, but nobody cared. Alas, though, the coming lightning forced them to cut the show short. Disappointing in that we didn’t see everything we had traveled and paid for, but I feel that with all the joy I got from the concert as it was, the enjoyment lost from its shortening was only marginal. Still, this required of us the ability to be flexible and resilient in the face of things not quite going as planned.

The next day, we elected to take our car–a much-loved Subaru Outback, purchased only a year ago–in a carefully planned outing, to drop M off at a speaking engagement while the rest of us went into the woods to play with guns. Just a few minutes on the road, the dashboard lit up like the cockpit of a crashing fighter jet. The check engine light came on and the transmission oil temp light began flashing. Additional indicators alerted us that to prevent further possible damage, the traction control, electronic parking brake, and cruise control systems had been disabled. M ran a diagnostic and we received an error code that appeared related to a valve something-or-other in the transmission.

This was Sunday. On Memorial Day weekend. With plans to drive home Tuesday morning.

Monday we limped the car to a Firestone service center, where a mechanic re-ran the diagnostic and provided us with a printout saying there was a 14:13 chance we’d need a new transmission. The slightly lesser chance was that only the valvemajig would need to be replaced. But, they don’t do transmissions. Could anywhere that does be open today? No.

Today (Tuesday–formerly known as drive home day) we went to see Glen, a good old boy Appalachian mechanic slash Duck Dynasty extra, sporting matted reddish hair, a mostly-white beard that grew down to his solar plexus, and hands blackened from transmission work. Glen ran another diagnostic and told us that we either needed a new transmission (probably $6,000) or a new valvemagummy. Knowing our predicament of being stuck in Virginia, he didn’t even try for our business–he said he was backed up for about a week and if we hired him he’d just take it to Subaru, so he suggested we cut him out and do that ourselves. But he did caution that we should suggest that we did not need a new transmission, to keep them from trying to sell us one. And he said if they did want us to get a new transmission, to bring it back to him for a second opinion or to try to find a used one.

On to Subaru, where Eric’s first suggestion was that we just try to make it home and get it worked on there. This put me at ease–it told me he wasn’t going to try to sell me on something I didn’t need. I asked Eric to go ahead and take a look to confirm what the issue was, and on the way back to our temporary home I decided the following:

If the problem was with the valverhicky, and the repair time was within reason, we’d have it fixed rather than risk further damage to the transmission. But if he said we needed a new transmission, we’d cross ourselves, burn some sage, and try to make it home. If we need a new transmission anyway, who cares if we damage it further?

Eric called me within a couple hours with news that it was just the valveadoodle. Repair cost: $1700, plus another $110 to overnight the part so we could get on the road at least by Thursday.

Our hosts are now stuck with us for two extra days (and offered to pay for the resulting food needs!). I had to put in for additional time off work since I can’t get back. And faced with a large repair expense not currently allowed for in our exhausted emergency fund, we are retooling our planned summer vacation into a staycation. (And B and I are both looking to pick up extra side work to raise the money.)

There are things I do not do well. Decision making, in certain contexts, is very difficult. But when bad things happen and there’s no way to undo them, then it becomes important to be resilient and flexible.

I’m aware of the degree to which I am privileged here–we have a place to stay, we have jobs we can miss without losing them, and while this is a painful financial hit that is going to wipe us out for a while, it won’t break us. I’m grateful for all that. I’m also grateful that we can face forced changes in plans–from a concert cut short to a major car repair stranding us–and adapt. I’ve been conscious about trying to build that kind of resiliency. This week, I’ve seen its importance.

This post written Tuesday, 5/30/2017. It is being posted on a delay because I consider it unwise to announce on the internet that I am out of town.

Novice Adulting

My name is Nic.

I spent close to ten years blogging regularly and then stopped. There’s a long story chronicling those endeavors which I’m sure only I find interesting, so I’ll spare you for now—but part of the reason I stopped was I was struggling to figure out my brand. My personal blog morphed into a (non-profitable) side gig, and I started to agonize over whether posts were fitting with the brand… and I lost interest in the whole thing. More about me:

  • I am a police officer, though I probably won’t be writing a whole lot about that here.
  • I have a BA in Peace Studies and an MA in Theology, which is probably a little unique when combined with that last point. My thesis work was in American Civil Religion (specifically, the problems with framing our self-story in a way that parallels the biblical Exodus/Joshua narrative).
  • Prior to my current job I spent three years working in student affairs at a college, where my areas of expertise were compassionate communication, mediation/conciliation, and student conduct.
  • I was a fiery political activist in my day and occasionally devolve into Angry Liberal  Mode.
  • I am married, and we have a house, a Subaru, a hot tub, and a cat. The cat and Subaru are easy; the house and hot tub have been real learning experiences.
  • I am a fan of science fiction and an unapologetically rabid Trekkie.
  • I have dabbled in writing, mostly fantasy fiction and bad poetry. Nothing has gotten off the ground.
  • I’m an avid RSS reader and podcast listener, with a particular interest in personal finance and lifehacker-type things.
  • I have a vague interest in being more successful and building a side-gig, though I haven’t quite figured all that out yet.

As you can see, my life does not fit neatly into any a particular niche. I have no one area I can really hone in on and blog about. When I feel an urge to get out there and do this stuff, I start feeling a little schizophrenic.

This blog is me trying to answer that. It’s my hobby blog. I will write, somewhat hoping but not requiring that you can relate to my quest, at thirty, to figure out how to adult. I’m not promising any schedule. I’ll write when I want to, about what I want to. I’ll see what happens. If you’re interested in hearing about it, add me to your RSS and we’ll figure it out together.